Refund policy

Refund Policy

At Sœur Boutique, all sales are final. This means that we do not accept returns or issue refunds, except in cases where the item received is defective or damaged.

Defective or Damaged Products

Please inspect your order upon receipt. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery at: info@soeurboutique.ca.

To help us assess the issue, please include:

• Your order number

• A description of the problem

• Clear photos of the item and its condition upon arrival

If your claim is approved, we will send you a return shipping label along with instructions for returning the defective product. Once we receive and inspect the returned item, we will offer you a refund or replacement, depending on your preference and product availability.

Contact

For any questions regarding our policy, feel free to email us at info@soeurboutique.ca. We're here to help.