Frequently Asked Questions

Qu'est-ce que le rituel de pleine conscience ?

Comment utiliser les produits du rituel de pleine conscience à la maison ?

Qu'est-ce que le rituel de purification ?

Comment utiliser les produits du rituel de purification à la maison ?

Quel rituel choisir ?

À quel moment de la journée utiliser les cartes d'affirmations positives ?

Comment choisir une affirmation positive ?

Quels sont les bienfaits d'un journal de gratitude ?

Quoi écrire dans un journal de gratitude ?

Comment formuler ses gratitudesQu'est-ce que le rituel d'ancrage ?

Comment utiliser les produits du rituel d'ancrage à la maison ?

Comment utiliser le Palo Santo ?

Pourquoi mon Palo Santo s'éteint tout seul ?

Comment utiliser la sauge blanche ?

Quelle est la différence entre le palo santo et la sauge ?

À quelle fréquence purifier sa maison ?

Est-ce que je peux me purifier le corps avec de la sauge blanche ?

Comment purifier sa maison avec de la sauge blanche ?

Faut-il ouvrir les fenêtres lorsqu'on fait brûler de la sauge ?

Comment utiliser des cartes d'affirmations positives ?

Delivery and deadlines

Standard shipping is available for $10 and takes 3 to 9 business days to arrive. For faster delivery, express shipping is available for $21.90 and will arrive in 1 to 2 business days.

We also offer hand delivery in the Hochelaga district (near Préfontaine station) if you live within a 30km radius.

Returns and exchanges

Due to the fragile and delicate nature of our products, we unfortunately cannot accept returns or exchanges. Each item is carefully prepared to reach you in perfect condition, and we make every effort to ensure a quality experience from start to finish.

Only products that are defective or damaged upon receipt will be eligible for exchange or refund.

See our full Refund Policy .

Payment and security

All payments made on our online store are fully secure thanks to the Shopify system. Your payment information is encrypted and processed confidentially, adhering to the highest security standards.

Products & Availability

If you have a product idea that you would like to see in our store, please let us know!

Write to us at info@soeurboutique.ca — every suggestion is valuable and could well inspire our next creation.

Accounts & Personal Information

The confidentiality of your personal information is a priority for us. All data you share on our store is treated as strictly confidential and will never be sold, shared, or used for any purpose other than processing your order.

You can shop with confidence, knowing that your privacy is respected every step of the way.

See our full Privacy Policy .

Gift cards

Gift cards are not yet available, but we plan to offer them in the near future!

Stay tuned and sign up for our newsletter to be notified when they become available.

Customer Service

Use our form on the contact page to contact us at any time: Write to us.

Response times may vary. We will take the urgency of the situation into account to respond to you as quickly as possible.